e-Commerce

Innovate easily and execute faster to take back market share

Customers expect seamless omnichannel experiences that engage them in the context of their journey, with the right experience at the right time and place. Brands that can deliver easy omnichannel experiences, establish relevant one-to-one conversations with their customers and drive engagement across touchpoints will outperform those that can’t. Only IBM Watson Commerce combines more than 20 years of expertise, innovation, reliability and security with artificial intelligence to help you engage customers as individuals in the moment and deliver the flawless omnichannel experiences they expect.

Successfully navigating the commerce landscape is more challenging due to an endless stream of competitive threats, markets that change overnight and evolving customer expectations. Now more than ever you need a commerce platform that lets you respond to these changes with speed and precision. IBM Watson Commerce is built on a modern architecture that gives you the agility to keep up with changing markets and customer expectations and enables automatic scaling for times of peak traffic. With business user tools that are simple and intuitive commerce professionals can reduce their reliance on IT and act more autonomously, freeing them to respond even more quickly to market changes.

IBM Watson Commerce’s innovation ecosystem offers completeness and depth of capability, for gaining maximum impact from every customer interaction and transaction. Engage, convert and fulfill customers both online and in-store with capabilities that differentiate your brand. IBM Watson Commerce enables you to create experiences that are as unique as your business and give customers the ability to seamlessly move between channels to browse and buy when, where and how it’s most convenient for them.

IBM Watson Commerce’s Solutions

IBM WebSphere Commerce

A modern omnichannel commerce platform designed to give B2C and B2B organizations the power to rapidly innovate and drive their business with less overhead.

IBM Commerce on Cloud

The best of both worlds—a flexible SaaS platform that combines cloud convenience, ease of use and low cost of ownership with the ability to customize the brand experience.

IBM Configure, Price, Quote

Automates virtually every step of the configure, price, and quote process to help you generate more revenue, reduce costs associated with incorrect sales orders, and lower the cost of sales.

IBM Payments Gateway

IBM Payments Gateway is a prebuilt, ready-to-deploy e-commerce payment solution that integrates seamlessly into websites, mobile sites, smartphone apps, and call center tools.

IBM Dynamic Pricing

A cloud-based solution that enables online merchandisers to respond in real-time to changes in competitive prices, product demand, and market conditions.

IBM Watson Commerce Insights

eCommerce analytics that delivers curated, personalized insights, and recommended business actions to merchandisers and commerce professionals.

Another IBM Watson Commerce's Solutions

Digital Experience solutions empowers business owners to deliver personalized content to the right target, at the right moment.

IBM Watson Customer Experience Analytics

Create a differentiated AI-powered customer experience impactful enough to capture market share.

IBM Watson Marketing Insights

Cloud-based solution that surfaces AI-powered predictive customer insights and recommends target audiences to help marketers drive more effective interactions.

IBM Digital Experience Manager

IBM Digital Experience Manager Platform empowers you to create, manage and deliver engaging omnichannel digital customers experiences to virtually all audiences.

IBM Watson Content Hub

Watson Content Hub is a true SaaS-based digital experience and CMS Solution. Easy for marketers, powerful for developers.